What if a chatbot could learn the logic of customer service interactions and help you do everything from fight a parking ticket to negotiate a discount on your mobile phone bill? It turns out chatbots are excellent at this type of negotiation because of how formulaic most customer service scripts are. If a bot can be programmed to learn the leverage points, it can interact with a customer service rep on your behalf to get results. Sounds perfect … until those brands figure out how to use these own bots to negotiate back.
Read the full story at The Verge >
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