Imagine you're the marketing team at the Audubon Society, a group that has been around for nearly a century and your mission for that time has been to promote better man-bird relations — how would you respond to a internationally addictive game which has been downloaded more than 400 million times that portrays your heroes
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How To Create A CSR Program For Your Small Business
There is a relatively fancy term and acronym given to all the work that many large organizations do to combat many types of social causes. CSR – or Corporate Social Responsibility – is an umbrella term for everything from water conservation to fighting all kinds of addiction. Increasingly for many large businesses, it is
Continue reading »5 Surprising Reasons Haters Are Good For Your Business
There are generally two kinds of businesses, the ones who are afraid of haters and the ones who aren't. A hater is pretty easy to spot – someone who is disgruntled enough to actively turn to every avenue they can find to talk about how much they hate you and your business. They often find
Continue reading »What Steve Jobs Really Gave Us
A few weeks ago I was asked an interesting question about what inspires me. As I thought about my answer, I realized that for me it isn't a person but rather an action that I find most inspirational. The people around the world who have an idea and decide to do something about it deserve
Continue reading »How To Moderate A Great Panel Discussion
Several years ago I had the accidental good fortune to sit next to a flight attendant on a coast to coast flight as she was hitching a ride home. As we chatted, she mentioned that she far preferred working in the economy class part of the plane because travellers expected a lot less, so “you
Continue reading »Facebook, Cauliflower And How Liking Anything Just Became Im ...
I actively hate cauliflower. In marketing terms, you could call me a brand dectractor … as I am generally pretty vocal about my dislike of the sweat-sock-smelling-mush-flavored vegetable. Hate is often extreme like that, and most of us believe passionately in what we dislike. What we "like" on the other hand, has been getting devalued
Continue reading »The South Asian Entertainment & Media Movement
I have always had a mixed relationship with Apu. The long standing joke in many South Asian communities was that he was really our first and most recognizable movie star. Still, he was a caricature of a convenience store owner – one of several typecasts for South Asians that have included taxi drivers and call
Continue reading »Everything You Need To Know About Twitter Strategy In Two Tw ...
How many times have you heard that being successful in using social media is all about engagement? I hate to be the bearer of bad news, but it isn't. For a consumer that is going on Twitter to complain about how their mobile phone doesn't have coverage, they don't want to be "engaged" with your
Continue reading »Facebook Bankruptcy: How (And Why) To Convert Your Personal ...
FINAL UPDATE: This process did not go as expected for me and there are several downsides to converting your profile to a page. Read my update at the end of this post for why you may NOT want to do this before you make a decision – it includes some things I wish I knew
Continue reading »How To Reward Customers Unfairly (And Get Away with It)
It is natural to worry about being fair. When you have current customers and are trying to create promotions to lure in new customers, the last thing you want is for those people or organizations that you already work with or other groups of potential new customers to feel unappreciated or marginalized. At the same
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