I am a marketer and I have a few confessions to make. I click on all sorts of things I shouldn’t online. I request catalogs I might only read once. I subscribe to emails just to see who’s buying ads in them. And I sign up to beta test sites that I may only ever
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7 Lessons Entrepreneurs Can Learn From Twitter's Succes ...
By any measure, the growth and popularity of Twitter has been phenomenal. To say that Twitter has hit mainstream isn't really the right metric to use. It's more powerful to note that for a large group of Twitter enthusiasts, to spend even a day without using it would be as bad (or perhaps even worse)
Continue reading »Customer Satisfaction Doesn't Matter
I'm a satisfied cable television customer. My TV signal generally works, I have it bundled with my home internet access and in four years of service I've only had one issue, and it was fixed relatively quickly. The price I pay is average, and though I'm not getting a great deal, I'm also not getting
Continue reading »SEO: A Business Model Worth Copying
Amidst the gloom surrounding media and even online advertising, there is one category that has steadily been growing year after year and shows few signs of slowing down. Search marketing groups that offer search engine optimization (SEO) are still the darling of the interactive world (along with social media groups, of course) and in many
Continue reading »How To Create A Content Marketing Strategy
If you haven’t heard the term “content marketing” – you soon will. The idea of content marketing is becoming more popular among marketing teams as a result of the growing influence of social media, but it has been around much longer than that. White papers, contributed articles, even infomercials are all forms of content marketing.
Continue reading »A Marketing Lesson From Landlocked Mangoes
In India, there are over 1000 varieties of mangoes. The fruit is used for everything from drinks to cooking – and it is pickled, stewed, juiced and even used for medicinal purposes. What you may not know about Indian mangoes is that until 2007 there had been an 18 year ban on importing them into
Continue reading »Why Government Needs Social Media NOW
Recently there has been some talk on a few other DC-based social media consultant blogs about the rise of "Government 2.0" and whether the so-called experts in the space really deserve that title. Yet for all this attention on expertise in social media (justified or not), those of us who at least work and provide
Continue reading »How to Stage An Effective Protest
As I write this, there is a protest going on outside of our office. People are playing drums, attracting attention and marching around in circles singing the same refrain over and over. They're not protesting us – or at least, I think they aren't, but aside from a sign that says something about wages and
Continue reading »TED And The Power Of Unlocking Your Archive
This week the annual gathering of pioneering minds called the TED (the Technology, Entertainment and Design) conference is taking place in Long Beach, California. In its 25th year, the conference has been steadily building a huge online following since their decision in 2004 to offer public downloadable videos of these talks to the rest of
Continue reading »What You Can Learn From Airlines On Customer Service (Not A ...
The idea that airlines are doing something right when it comes to customer service seems laughable for anyone who has had to fly recently and endured rotten service, delays, crowds and any other indignity that has become an everyday part of the travel experience. Still, there is one area where airlines have pioneered a system
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